Privacy Policy

Kailas Fashion Studio is a clothing store in Bari Brahmana, Jammu. We decide why and how your data is used (in law, the "Data Fiduciary").

• Your details: name, mobile number, email address and delivery address.
• Your orders: what you ordered, the amount, order status and payment status (paid, pending, refunded).
• Your login: if you create an account, your email and password. The password is stored in scrambled (hashed) form by our login provider, so we cannot read it.
• Messages you send us on WhatsApp, by phone, by email or through our forms.
• Website use: which pages are viewed and how a visit reached us (for example Google or Instagram). Analytics runs only if you accept analytics cookies (see section 8).

We do not store your card, UPI or bank details. Online payments are handled by Razorpay. We only receive the payment ID and whether the payment worked.

• To process and deliver your orders.
• To take payments and handle refunds.
• To make GST invoices.
• To give customer support (questions, exchanges, returns).
• To send order updates by email, and by WhatsApp only if you agreed to WhatsApp updates.
• To keep the website safe, for example by limiting repeated login attempts.

We use your data only for these reasons. We do not sell it.

We use these services to run the shop. Each one gets only the data it needs for its job:

• Supabase — database and login: it stores accounts, orders and saved addresses.
• Vercel — hosting: it runs the website.
• Razorpay — payments: it takes your online payment. Your card, UPI or bank details go to Razorpay, not to us.
• Resend — email: it sends order and account emails.
• Meta WhatsApp Cloud API — WhatsApp updates: it delivers order updates to your WhatsApp, only if you chose to receive them.
• Google Analytics — usage statistics: it counts which pages are visited, only after you accept analytics cookies. We do not send your name, phone or email to it.
• Courier partners — delivery: your name, phone number and address, so they can deliver your order.

The law may also require us to share data with a court or a government authority.

Your data is kept on the cloud servers of the services above. Some of these servers may be outside India, so your data can be sent to and stored in other countries. We choose well-known providers that protect data with encryption and access controls, and we share only what is needed.

Order, invoice and GST records are kept for as long as tax and accounting law requires. Other data is kept only while it is needed for your order, your account, returns and exchanges.

When you ask us to delete your account or your data, we remove your account, saved addresses and login. The order and GST invoice records we must keep stay in anonymised form: your name, phone, email and address are removed from them, and the order number, items and amounts remain.

We send order updates on WhatsApp only if you tick the WhatsApp box at checkout. It is never ticked for you. You can withdraw this consent at any time, through the Data Request page or by writing to the shop on WhatsApp or at kailasstudios@gmail.com. After that we stop sending WhatsApp updates for your orders.

You can ask us to:

• show you the data we hold about you (access)
• correct data that is wrong (you can also edit your details in My Account)
• delete your data
• withdraw your consent, including stopping WhatsApp messages at any time
• let a person you name act for you (nominate someone) if you cannot
• register a complaint (grievance) with us, and with the Data Protection Board of India if you are not satisfied

Use the Data Request page or email kailasstudios@gmail.com. We reply within 7 working days.

This website is for adults and for parents buying clothes. We do not knowingly collect data directly from children under 18. If you think a child has given us data, tell us and we will delete it.

• Needed to work: your login session, bag, wishlist and cookie choice.
• Analytics (Google Analytics): only after you click Accept in the cookie notice. If you click Reject, no analytics runs.
• Your browser only: the products you view and search for are kept in your own browser to show you relevant suggestions. They are never sent to us. You can clear them with "Clear my history" under "You may also like".
• We do not use advertising cookies.

You can change your choice at any time with "Cookie settings" in the footer.

If we learn that personal data we hold has been lost, stolen or seen by someone who should not have it (a data breach), we will quickly inform the Data Protection Board of India and the customers affected, and tell them what happened and what to do.

For any question, request or complaint about your data:

If we change this policy, the new version is on this page with a new "Last updated" date.