1. Order cancellation
- You can cancel your order before it is dispatched by messaging us on WhatsApp with your order number.
- You can also cancel from My Account → Orders before the order is dispatched, and tell us the reason. Orders that have been shipped cannot be cancelled this way.
- Orders cancelled before dispatch receive a full refund of what you paid online (the 20% advance, or the full amount). No balance is collected.
- Once the order has been dispatched, it cannot be cancelled. You may refuse delivery, but shipping charges will be deducted from the refund for prepaid orders.
2. Exchange
We offer an easy exchange within 7 days of delivery for size or design, subject to these conditions:
- The product must be unused, unwashed and unaltered
- All original tags and packaging must be intact
- The product must not be damaged by the customer
- Exchange is subject to stock availability. If the requested size/design is not available, you can choose another product or get a refund (as per section 6).
3. Returns are accepted for:
- Wrong product delivered
- Damaged or defective product (manufacturing defect)
- Missing items
Please contact us on WhatsApp within 48 hours of delivery with your order number, photos of the product and, if possible, an unboxing video.
4. Not eligible for return or exchange
- Products bought on sale / clearance (marked "Final Sale")
- Products that have been stitched, altered or customised on your request
- Dupattas sold separately, innerwear and accessories (for hygiene reasons)
- Minor variations in colour or handwork, as explained in our Terms
5. How to request an exchange or return
- Message us on WhatsApp at +91 88993 33806 with your order number and reason.
- We will confirm eligibility and arrange a pickup where available, or ask you to send the parcel to our store address.
- Jammu customers can also exchange directly at our store in Bari Brahmana.
- Once we receive and check the product (within 2–3 days), we process the exchange or refund.
6. Refunds
- Online payments: refunded to the original payment method (UPI / card / bank) within 5–7 business days after approval. The time for the money to show in your account depends on your bank.
- 20% advance orders: the advance is refunded to the original payment method as above. If you had already paid the balance on delivery, it is refunded to your bank account or UPI ID shared with us.
- Shipping charges are non-refundable, except when the product was wrong, damaged or defective — then you get a full refund including shipping.
7. Contact
Phone: +91 88993 33806 / +91 88992 97088 · WhatsApp: +91 88993 33806
Email: kailasstudios@gmail.com
Store: National Highway, Opp. Shree Aum Hospital, Opp. Pillar No. 152, Bari Brahmana, Jammu – 181133
Questions?
Chat with us on WhatsApp — we usually reply within a few hours.